Francisco da Paixão

United States of America

About Me

With extensive experience across diverse industries, I am a versatile and customer-oriented professional eager to transition into a dynamic IT role. I hold an IT Support Specialist certificate from Per Scholas, combined with a proven track record in delivering exceptional customer service, optimizing operational efficiency, and enhancing team performance. In my current role as a Technical Support Coordinator at Luxottica, I manage a high volume of support calls, troubleshoot complex technical issues, and maintain a 95% customer satisfaction rating. My technical skills are further complemented by hands-on experience with hardware and software troubleshooting, virtual machines, help desk ticketing systems, and VPNs. I have also leveraged my expertise in web development and digital marketing, gained from managing the online presence of Laranjeiras Hostel, where I served as Operations Manager. In this role, I implemented cost-saving measures, increased occupancy and sales, and enhanced guest satisfaction through strategic management and customer-focused initiatives. Fluent in English, Portuguese, and Spanish, I excel in multilingual communication and have a strong aptitude for learning new technologies quickly. My goal is to leverage my diverse skill set, leadership abilities, and passion for technology to advance my career in the IT industry, contribute to innovative projects, and provide outstanding technical support. I am actively seeking opportunities in IT where I can make a meaningful impact and drive success for both the organization and its customers.

Overview